Travel psychology is a unique term that is finding more relevance in today’s evolving travel landscape.

Guest satisfaction and retention is the holy grail of the travel leisure industry. With so many options to choose from, having repeat business means that you are doing all the right things. From a client experience perspective, that requires attention to many details, including feeling understood, feeling cared for, meeting expectations, crystal clear communication among staff, and between staff and guests. This is an impossible task when your hotel staff are struggling with conflict resolution, effective communication, and anything but a serene workplace culture. Helping workers feel like they can give, even in the face of disgruntled personalities, can also be challenging. There are many ways to bypass this difficult demand that is frequently placed on hotel staff. Consulting with a workplace psychologist can ensure that efforts made towards these goals are successful.  

Often times, guests may not even be fully conscious of why they enjoy or are frustrated by an experience. With the help of a seasoned psychologist, hotels can take the step towards making the unconscious conscious, in order to improve upon the guest experience, and turn new customers into repeat bookings. Dr. D can offer her usual workplace consulting services, in addition to optimizing the guest experience, and ultimately repeat patronage.